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Terms & Conditions

Update: Temporary Covid Terms (December 2020)

Dear Shipmates,

As there is still no information regarding the Indonesian Government’s plans for the reopening of the country to International tourism, we have decided to further extend our “Covid Terms” to June of 2021. In the meantime we are very hopeful that the great news about vaccines will help us all return to normality by the middle of next year.

As soon as the Indonesian Government has announced an official opening date for International tourism we will be taking steps to return to our original terms and conditions. However, recognizing the need for everyone to deal with the remaining uncertainty and at the same time make plans for the coming 6 months, we will allow for final payments for all trips up to June 2021 to be deferred to just 1 month prior to departure date.

If you are an International tourists, without visa for Indonesia, and you have a cruise booked prior to June 2021, you are probably thinking already about rescheduling your trip to later in 2021 or in 2022, or even in early 2023. Therefore Seven Seas has opened up a schedule for the first half of 2023 to accommodate re-scheduling of your trips.

Guests with affected bookings (before June 2021) will be allowed to carry over 50% of deposits to replacement cruises on future dates up to June of 2023. Refunds remain impossible but for now guests will not lose all deposits on cancellation. Instead they will receive a discount on the deposit for a new booking in the amount of 50% of the deposit paid for any cancelled trip.

In cases where cancellations and re-scheduling of trips in 2020 have been inevitable, guests have been very supportive and understanding of the situation. Unlike in many other countries, where the governments are assisting companies in the tourism sector, we are left to fend for ourselves and keep the Seven Seas afloat. Fortunately, our guests have been helping already to save the Seven Seas by agreeing to share the pain. The livelihoods of our crew and staff are depending on your support.

Although these extended “Covid Terms” will no doubt mean significant further losses to Seven Seas, we feel it is important to maintain a healthy relationship with all our loyal customers. We are securing outside financing to make all this possible, and with a little help from all of you, friends of the Seven Seas, we may survive the crisis and maintain our reputation as one of the finest live aboard operations in Indonesia.

We will be working on replacement bookings in chronological order, currently finalizing the month of December 2020 and just starting on January 2021. Please look at our schedule for optional replacement trips if your current booking is affected, and we will then work with you on that once your trip comes up.

With many thanks for your continued support and cooperation.

Regards,
The Seven Seas Management

Inclusions and Exclusions

Your booking will include on-board accommodation, all diving, beach visits, meals and snacks, coffee, tea and drinking water. Included in the diving are the services of a qualified dive master, full dive tanks, weights and weight belts. You can rent dive or snorkeling gear and wet suits if needed, please check out the prices for this. Each trip includes an international English speaking cruise director.

Seven Seas can arrange your domestic travel and all transfers to the port of the cruise departure (and back of course). The published cruise price does not include domestic air or hotel room reservations. You will be invoiced in advance for this so you will not need to pay any of these travel expenses during your holiday.

The published cruise price does not include domestic air or land-transfers, soft drinks, beer, wine or spirits, tips, laundry, gear rental, massage, courses (nitrox, advanced, photo, video), use of satellite phone, trip DVD, international or domestic air transportation, hotels and meals before and after the cruise, or personal and medical insurances.

Seven Seas will be expecting the guests to pay on board expenses (drinks, gear rental, etc.) in cash (US Dollar, Euro, Australian Dollar or Rupiah) or with credit card (Visa or Mastercard) at the end of their trip. Only one bottle of wine or spirits per passenger may be brought on board. For extensive land excursions Seven Seas may need to charge for additional expenses.

 

Bookings and Payments

After contacting us with an interest to make a booking, our team will start communication by e-mail to set up your trip and provide you with an itinerary and recommendations for your international travel arrangements and accommodation prior and after the trip. Upon your confirmation, you will receive an invoice for down payment of 30% of the total cost of your trip. This deposit is non-refundable. Unless paid within 10 days after receipt, the Seven Seas will open up your reservation for other customers. Payment must be done by wire transfer to the bank with details provided on your invoice. Any bank costs related to this transfer must be carried by the guest.

Final payment of the 70% balance must be done at least 3 months before your departure date. For short notice bookings made within 3 months before departure, you will have to pay the full amount due. This final payment is also non-refundable.

If a trip participant cannot make the trip already booked, the booking can be transferred to another person up to 5 days before departure. A fee will be charged for any changes required in domestic flight arrangements of the altered participant.

 

Charter and Trip Confirmation Terms

Bookings are confirmed only after Seven Seas has received the deposit of 30% of the cruise fee on the invoice. Rates apply on a full charter basis or on a personal basis. All trips can be booked as full charters or on an individual basis. A full charter can take 16 guests on a shared cabin basis.

The area of operation varies throughout the year to offer optimal conditions for the season. If a cruise is requested outside of these schedules, a re-location fee may have to be charged to the total cost of the trip. The price of this fee will depend on the location of the charter but is generally 50% of full charter rate.

 

Diver Insurance Requirements

All guests who are planning to dive with Seven Seas are REQUIRED to carry valid diver insurance such as for example provided by DAN. Information on individual diver insurance MUST be provided on the booking form used to confirm booking of the dive trip, together with passport information, contact details, dive rental requests, and special requests. On board Cruise Directors can only allow divers to take part in diving activities if they are able to show valid diver insurance and provide information on insurance provider and policy (ID) number.

» Why is it so important to be protected with DAN Membership & Dive Injury (Treatment) Insurance?

 

Changes

The Seven Seas reserves the option to make unavoidable changes like changes in departure dates due to unexpected changes in domestic flight schedules. They may also include changes to itineraries due to unexpected natural events or political unrest. The team of Seven Seas will make all effort to communicate these issues fully and to provide acceptable comfortable alternatives in full consultation with the guests. When a guest wants to leave the trip before its completion, The Seven Seas is not liable for refunds, but will make every effort to facilitate return travel of the guest. We recommend for all guests to prepare sufficient insurance for emergencies.

» Terms & Conditions (PDF)

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